Americas

Mohnton Office (USA)
P.O. Box 1060 Reading, PA 19607-1060 USA
Shipping Address: 400 East Wyomissing Avenue, Mohnton, PA 19540
Toll Free: 1-800-492-1212  (610) 796-5990
Mark Hadden, Manager, Start-up Services
Mike Wolfe, National Service Team Manager
Hours of Operation: Monday through Friday 8:00 a.m. - 5:00 p.m. 
(GMT -5 Eastern Time)

New Orleans Office (USA)
Mailing / Shipping: 
GAI-Tronics, 125 Mallard Street, Suite F, St. Rose, LA 70087
Toll Free Ph: 1-800-452-7666  Ph: (504) 466-1666  Fax: (504) 469-6170
Robert Lizarraga, Regional Service Manager 
Hours of Operation: Monday through Friday 7:30 a.m. - 4:30 p.m. 
(GMT -6 Central Time)

Pittsburgh Office (USA)
Mailing/Shipping: 455 Lowries Run Rd., Pittsburgh PA 15237
Ph: 412-635-0184
Toll Free: 1-888-254-9155 (US and Canada) 
Fax: 610-796-5841
Jeff Powers, Technical Service Manager
--> 7 Days, 24 Hrs Service Back-up
  

About Our Services

- Experience
- Solutions
- Commitment
- Services

Forms and Surveys

Return Authorization Form

Repair Evaluation Survey

Literature

Engineering Services Brochure

Service Support for Telephones

Service Support for ADVANCE, 
SmartSeries and 
Microprocessor Systems

Italy (Milan Office)

GAI-Tronics® S.r.l. 
Via Colombo, 10 20096 Corsico (MI) Italy
Phone: +39 02 48601460  Fax: +39 02 4585625
E-mail: biagio.contaldo@gai-tronics.it  
Mr. Biagio Contaldo, Sales Office Manager
Hours of Operation: Monday through Friday 8:30 a.m. - 6:00 p.m. GMT
  

United Kingdom (Burton Upon Trent Office)

GAI-Tronics® UK
Brunel Drive Stretton Business Park, Burton upon Trent, Staffordshire DE13 OBZ UK
Ph: +44 (0) 1283 500500  Fax: +44 (0) 1283 500400
Hours of Operation: Monday through Thursday 8:30 a.m. - 5:00 p.m. GMT; Friday: 8:30 a.m. - 3:15 p.m GMT
 

Malaysia

GAI-Tronics® 
P.O. Box 1060 Reading, PA 19607-1060 USA
Shipping Address: 400 East Wyomissing Avenue Mohnton, PA 19540 USA
Toll Free: 1-800-492-1212  (610) 796-5990
Mark Hadden, Manager, Start-up Services
Mike Wolfe, Manager, National Service Team Leader
Hours of Operation: Monday through Friday 8:00 a.m. - 5:00 p.m. GMT -5 Eastern Time
  

About Technical Service

Experience As the world’s largest company focused on the communication needs of the world’s industrial markets, GAI-Tronics offers customers both a wide variety of services and a wealth of field experience gained through over 50 years in the business. As an ISO9001 certified manufacturer, GAI-Tronics offers the highest quality products. We are committed to the same level of quality when providing services of all kinds to our customers.

Solutions: From the first contact through the final system adjustment, GAI-Tronics Sales and Service personnel adhere to the highest level of professionalism and responsiveness. Because we value our customers so highly, we ensure that they receive full corporate support throughout every phase of a sale.

Our sales and service offices are strategically located throughout the world. Our service organization offers the convenience of a variety of services: on-site troubleshooting, maintenance contracts for periodic system checks, on-site start up and check out to maximize system performance.

Commitment: At GAI-Tronics, we incorporate state-of-the-art technology into our products, a goal that demands top talent in all areas of the company. Our staff's diversity of experience and backgrounds gives us the ability to incorporate new technologies and respond to industry changes.

Our customers include many Fortune 500 companies as well as many smaller interests. We support all of our customers, no matter how large or small their systems are...the result of this commitment is that much of our business is from repeat customers.
  

About Our Services:
- System Start Up: Our service technicians inspect new installations and wire terminations to ensure conformance with 
recommended installation practices and codes. The system is then tested and adjusted for proper operation.

- System Evaluation: We inspect and provide a written evaluation of your entire communication system. Our report provides your maintenance the guidance needed to return your system to optimum performance.

- Service Contract: A custom-tailored on-site service agreement is designed to meet each customer's individual needs.

- Support Agreement: Offered exclusively for our micro-processor systems, these agreements provide emergency support and response in a guaranteed time frame. We offer four levels of support, Platinum Plus, Platinum, Gold, and Silver, to best meet individual customer requirements.

- Customer Training: Training is the most important aspect of supporting a communication and emergency notification system. We will work with you, at your site or ours, to provide training for your staffs...from training system users on functionality to training service personnel on system maintenance and troubleshooting.

- Other Services: We offer the option of extended product warranties to customers whose requirements exceed our standard product warranties. 

- Our standard field service, billed on a time and material basis, is provided at the customer's site on demand.

- Depot repair, at published prices, provides a quick turn-around time for the repair and refurbishment of existing equipment